1. Eligibility Window
Refund requests for direct purchases are accepted within 14 days of purchase unless local law requires otherwise.
Requests after this period may be declined.
2. Non-Eligible Cases
Abuse, repeated refund cycles, or clear policy circumvention may be denied.
Third-party marketplace purchases (for example App Store or Setapp) follow the marketplace's own refund policy.
3. How to Request
Send your purchase email, order reference, and reason to [email protected].
If approved, refunds are returned through the original payment method.
4. Processing Time
Review usually completes within 3-5 business days.
Bank or card settlement timing depends on your payment provider.